Refund policy

Website: https://www.easydishsupply.xyz/
Legal Business Name: Y.R.W. ENTERPRISE, INC
Business Address: 2254 CAPITAL DRIVE SE, PALM BAY, FL 32909, USA
Return Address: 2254 CAPITAL DRIVE SE, PALM BAY, FL 32909, USA
Customer Service Contact: Payment Date
Customer Service Email: [email protected]
Applicable Jurisdiction: Florida, United States
Effective Date: November 13, 2026

1. RETURN AND REFUND POLICY

At Easy Dish Supply, we believe that creativity deserves reliable tools, thoughtful presentation, and a convenient shopping experience. Whether you are selecting oil painting brushes for detailed artwork, purchasing a fresh canvas for your next creative project, or choosing an art portfolio storage bag to keep paintings and supplies organized, we want you to feel confident about your purchase.

We understand that art materials are personal. The feel of a brush, the dimensions of a canvas, and the storage capacity of an art portfolio bag can all influence how a product fits into an artist's workflow. Although online shopping provides convenience, there may be occasions when a product does not meet your expectations or arrives in a condition different from what you ordered.

This Return and Refund Policy explains the conditions for requesting a return, the procedures for reporting damaged or incorrect merchandise, and the steps involved in receiving an eligible refund.

This policy applies to purchases made directly through easydishsupply.xyz and should be read together with our Terms of Service and Shipping Policy.

1.1 Return Period

Customers may request a standard return within 30 days after the date the order is delivered.

To qualify for a standard return, the merchandise should meet the following conditions:

  • The product must be unused and in its original condition.

  • The item must not show signs of painting, staining, washing, cutting, modification, or other use that materially changes its condition.

  • Original packaging, protective materials, labels, and included accessories should be returned whenever reasonably possible.

  • All included components should be present.

  • The item must not have been damaged through improper storage, accidental handling, or unauthorized modification after delivery.

  • The customer must provide an order confirmation, receipt, or other reasonable proof of purchase.

We encourage customers to inspect their purchases promptly after delivery. If an item appears damaged, incomplete, or different from the product description, please contact us as soon as reasonably possible.

1.2 Product-Specific Return Conditions

Because Easy Dish Supply offers different types of art materials and storage accessories, return eligibility may depend on the product's intended use and condition.

Oil Painting Brushes

Oil painting brushes are precision tools that may include different brush shapes, bristle materials, handle designs, and sizes for various artistic techniques.

For a standard change-of-mind return, brushes should be unused, clean, and free from paint residue, oil, solvents, stains, or other signs of use.

Brushes that have been used for painting, cleaned with solvents, reshaped, or otherwise altered may not qualify for a standard return because their original condition can no longer be reliably established.

Customers should inspect brush handles, bristles, ferrules, and packaging upon arrival. If a brush arrives with damaged bristles, a loose handle, or another manufacturing defect, please contact us with photographs and your order information.

Oil Painting Canvases

Painting canvases are intended to provide a prepared surface for creative work. Their condition may be affected by painting, drawing, stretching, cutting, moisture, pressure, and storage conditions.

To qualify for a standard return, a canvas should remain unused and unmarked, with no paint, pencil marks, stains, tears, punctures, or unauthorized alterations.

Customers should check the canvas dimensions and available product information before purchasing, especially when the canvas is intended for a particular frame, easel, or project.

If a canvas arrives with a damaged surface, bent structure, puncture, or other shipping-related defect, please contact us before attempting to repair or modify it.

Art Portfolio Storage Bags

Art portfolio storage bags are designed to help protect, carry, and organize artwork, canvases, documents, or related creative materials, depending on the product specifications.

For a standard return, the bag should be unused and returned with its original accessories, straps, inserts, or other included components.

Bags showing substantial wear, stains, tears, damaged closures, missing accessories, or other signs of use may not qualify for a standard change-of-mind return.

Customers should review the listed dimensions and storage capacity before purchasing to ensure that the selected bag is suitable for their intended artwork or supplies.

These product-specific requirements do not limit any rights customers may have under applicable law concerning defective, damaged, or incorrectly supplied merchandise.

1.3 Items That May Not Qualify for Standard Returns

A product may not qualify for a standard preference-based return if it:

  • Has been used for painting or another artistic activity.

  • Contains paint, oil, solvent residue, or other stains caused by use.

  • Has been cut, stretched, modified, or permanently altered.

  • Has missing components, accessories, or packaging materials that materially affect its condition.

  • Shows damage caused by improper handling or storage after delivery.

  • Has been returned after the applicable return period without an approved exception.

  • Cannot reasonably be identified as part of the original purchase.

We may review exceptions depending on the circumstances. These conditions do not eliminate any applicable rights concerning defective merchandise, inaccurate product descriptions, or products that arrive damaged.

1.4 Damaged, Defective, or Incorrect Products

We take reasonable care when preparing orders containing art supplies and storage accessories. However, products may occasionally be affected by manufacturing issues, packaging problems, transportation damage, or fulfillment mistakes.

If your oil painting brushes arrive with damaged bristles or loose handles, your canvas arrives torn or punctured, or your art portfolio storage bag arrives with a defective zipper or missing component, please contact our customer service team.

To help us investigate, please provide:

  • Your order number.

  • The name or description of the affected product.

  • A clear explanation of the issue.

  • Photographs showing the product and the damage.

  • Photographs of the outer shipping package and internal packaging, if relevant.

  • Details of any missing accessories or components.

Please retain the affected merchandise and its packaging until our team has reviewed the claim.

After reviewing the information, we may offer an appropriate replacement, replacement component, refund, or another reasonable resolution depending on the nature of the problem and product availability.

Customers will not be required to pay return shipping for merchandise confirmed to have arrived damaged, defective, or incorrect because of our fulfillment error.

1.5 How to Request a Return

All returns must be approved by our customer service team before merchandise is shipped back.

To begin a return request, email:

[email protected]

Please use the subject line:

Return Request – Easy Dish Supply Order

Include the following information:

  1. Your full name.

  2. Your order number.

  3. The product you wish to return.

  4. The reason for the return.

  5. Photographs, if relevant to the request.

Our team will review your request and provide return instructions if it is approved.

The designated return address is:

Y.R.W. ENTERPRISE, INC
Attn: Payment Date
2254 CAPITAL DRIVE SE
PALM BAY, FL 32909
USA

Please do not send merchandise to this address before receiving return authorization and confirmation of the applicable instructions.

Unauthorized packages may be delayed or difficult to match with the original purchase.

1.6 Return Shipping Costs

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless we expressly agree otherwise.

If the return is necessary because we sent the wrong product or the merchandise arrived damaged or defective, we will provide appropriate return instructions and address reasonable return-shipping arrangements.

We recommend using a shipping service that provides tracking and proof of delivery.

Customers should retain their return tracking number and shipping receipt until the return has been completed.

Please package brushes, canvases, and portfolio bags appropriately. Canvases should be protected against bending, punctures, and moisture, while brushes should be secured to reduce the risk of damaged bristles or handles during transportation.

1.7 Return Inspection

Once an authorized return arrives, our team will inspect the merchandise to determine whether it meets the applicable return requirements.

The inspection may include reviewing:

  • Product identity and order information.

  • Overall physical condition.

  • Signs of painting, staining, or other use.

  • Condition of brush bristles and handles.

  • Canvas surface and structural condition.

  • Zippers, straps, seams, and accessories on portfolio bags.

  • Presence of original components and packaging.

If the returned product meets the relevant conditions, we will proceed with the approved refund or other resolution.

If the item does not meet the stated requirements, we will contact the customer and explain the issue before determining the next appropriate step, subject to applicable law.

1.8 Refund Method and Processing

Approved refunds will generally be issued to the original payment method used for the purchase whenever reasonably possible.

After the return is approved, we will initiate the refund through the applicable payment channel.

The time required for funds to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or financial institution.

For standard change-of-mind returns, the refund generally covers the eligible merchandise purchase price. Original shipping charges, optional delivery services, and other charges are not automatically refundable, except where required by law or where the return results from our error.

If the expected refund does not appear within the payment provider's stated processing period, customers may contact us for assistance.

1.9 Exchanges and Replacements

We understand that an artist may need a different brush size, a different canvas dimension, or a portfolio bag with a more suitable storage configuration.

Exchanges for preference-related reasons are subject to product availability and standard return eligibility.

If a product arrives defective or incomplete, we will review whether replacement merchandise or individual components are available.

For example, where appropriate, a damaged brush or defective portfolio bag component may be addressed through a replacement rather than requiring the customer to return an entire order.

If an exchange or replacement cannot be provided, we may offer another appropriate resolution.

1.10 Order Cancellation

Customers who need to cancel an order or correct a shipping address should contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate requests before an order has entered fulfillment or been transferred to a shipping carrier.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If the shipment cannot be stopped, customers may contact us after delivery to discuss available return options.

1.11 Unshipped Orders and Refunds

If we cannot ship an order within the applicable promised timeframe, we will follow the requirements of applicable federal law.

Where required, customers will receive a notice explaining the delay and their available options, including consenting to a revised shipment schedule or canceling the order for an appropriate refund.

If an order is canceled because we cannot fulfill it, we will process the applicable refund in accordance with legal requirements.

1.12 Contact Information for Returns and Refunds

For questions about return eligibility, damaged products, replacement requests, or refund status, please contact:

Store: Easy Dish Supply
Legal Business: Y.R.W. ENTERPRISE, INC
Customer Service Contact: Payment Date
Email: [email protected]
Return Address: 2254 CAPITAL DRIVE SE, PALM BAY, FL 32909, USA

We appreciate the opportunity to review customer concerns and work toward a reasonable solution.